Refunds
The Client is authorized to comply for a full refund at the moment that their campaign has not been started yet. This means the client has not received a personal confirmation email yet from one of the Explicit Promotions team members.
If you are not satisfied with your campaign after it has started, you can request a partial refund or request a playlist change, be it similar or not. Explicit will refund the difference of your package less the amount of streams delivered. Refunds must be requested before the campaign goal is met, or within 14 days of campaign activation, whichever occurs first. Campaign activation is not purchase confirmation, but confirmation of playlist placement. Explicit Promotions will not refund campaigns after the campaign is complete.
Exchanges
The Client is authorized to comply for an exchange of a song on a campaign if the campaign has not started. This means the client has not received a personal confirmation email yet from one of the Explicit Promotions team members. Explicit Promotions will not exchange campaigns after the campaign is complete. If you need to change your original song choice, please contact us at the email below.
Need help?
Contact us at contact@explicitpromo.com for questions related to refunds.